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Improving the Recall Process: A Mitretek Healthcare National Leaders Forum Improving the Recall Process: A Mitretek Healthcare National Leaders Forum, June 14, 2006

Forum Speakers &
Attending Organizations

  • American Hospital Association
  • American Society of Health-System Pharmacists
  • Armed Forces Institute of Pathology
  • BBC Planning
  • Cardinal Health
  • CHRISTUS Health
  • The Cleveland Clinic Foundation
  • Duke University Health System
  • Fairview Health Services
  • Henry Schein, Inc.
  • Inova Health System Foundation
  • Johns Hopkins Health System
  • Lehigh Valley Health Network
  • Mitretek Systems
  • Owens & Minor
  • Peminic Corporation
  • Quest Medical, Inc.
  • Roche Diagnostics
  • Stericycle Pharmaceutical Services
  • Tenet Healthcare Corporation
  • US Food and Drug Administration
  • US Army Medical Materiel Agency
  • Vanderbilt University Medical Center
  • The Work Group
Forum Organization
The Forum will consist of an opening session, four working sessions, and a wrap-up session. Each working session will cover one phase of the recall process. A panel composed of representatives from the four major stakeholders in the recall process -- manufacturers, distributors, hospitals, and the FDA -- will initiate the discussion in each session. They will pinpoint data and information flow shortcomings in the phase of the process under discussion and will propose initiatives to address these shortcomings.

The second half of each session will be an open dialogue between the panelists and audience. The session moderator will begin the dialogue by raising questions and discussion topics submitted in advance by conference attendees. The audience will also have an opportunity to raise discussion points that have not yet been addressed.

A summary of the findings and conclusions in each session will be documented and presented as part of the wrap-up session. After the conference, Mitretek will release a report on the findings of the Forum.

Product alerts, from recall notices to information bulletins, are a critical part of the U.S. healthcare system. The existing product alert process suffers from numerous data and information exchange shortcomings. In addition, the recall process is poorly understood across its entire life cycle, which has lead to misperceptions about the overall process.

The focus of the Improving the Healthcare Recall Process Forum will be on identifying the major problems in the product alert process and the initiatives that should be undertaken to address them.


 Improving the Healthcare Recall Process Detailed Agenda

Tuesday, June 13, 2006

6:00 PM - 8:00 PM
Networking Reception

Open bar and hors d'oeuvres at Robert's Restaurant & Terrace at the Omni Shoreham Hotel.


Robert's Restaurant
Wednesday, June 14, 2006
7:30 AM - 8:30 AM
Continental Breakfast

Blue Room
8:30 AM - 9:15 AM
Opening Session

Blue Room
The Honorable Togo D. West, Jr. Chairman, Mitretek Systems Board of  TrusteesWelcoming Remarks
  • The Honorable Togo D. West, Jr., Chairman, Mitretek Systems Board of Trustees, President and Chief Executive Officer of the Joint Center for Political and Economic Studies.

Keynote Speaker
  • Dr. Richard Davis, Director of Johns Hopkins Center for Patient Quality and Improvement
Opening Remarks on the Product Recall Process
  • Richard Fiddleman, Director of Technology Based Services, Mitretek Systems
9:15 AM - 10:45 AM
Session 1: From Awareness of the Problem to Decision To Inform
  • Session Overview - This session covers the phase of the product alert process from when the manufacturer begins to receive information about a problem(s) with one of their products until the manufacturer concludes that a product alert must be issued.

  • Speakers:
        Claude Grant, Sr. Vice President, Quality and Regulatory Affairs, Cardinal Health
        Kimber Richter, Deputy Director for Medical Affairs, Office of Compliance, CDRH, FDA

  • Panelist:

  •    Mark Vare, RPh, RAC, Consultant, Stericycle Pharmaceutical Services
10:45 AM - 11:00 AM   Break
11:00 AM - 12:30 PM
Session 2: From Decision To Inform to Informing the Industry
  • Session Overview - This session covers the phase of the product alert process during which the manufacturer releases product alerts to their product users, distributors, the FDA, and other 3rd party re-publishers of the alert.


  • Speaker:
        Cap Uldriks, Special Assistant to the Director of the Office of Compliance, CDRH, FDA
        Claude Grant, Senior Vice President, Quality and Regulatory Affairs, Cardinal Health
12:30 PM - 1:15 PM  Lunch
Prefunction Blue Room
1:15 PM - 2:45 PM
Session 3: From Informing the Industry to Completing Actions at the Healthcare Delivery Organization

Blue Room
  • Session Overview - This session covers hospital activities from learning about a new product alert to completing their activities in reacting to the alert.

  • Speaker:
       Jane Pleasants, Assistant VP for Procurement and Supply Chain Management, Duke University
       Claude Grant, Senior Vice President, Quality and Regulatory Affairs, Cardinal Health

  • Panelists:

  •     Kimber Richter, Deputy Director for Medical Affairs, Office of Compliance, CDRH, FDA
        Mike Personett, Senior Vice President of Product Management, Peminic Corporation
2:45 PM - 3:00 PM  Break
3:00 PM - 4:30 PM
Session 4: From Completing Actions at the Healthcare Delivery Organization to Alert Completion
  • Session Overview - This session covers the flow of information about the results of a recall back to the manufacturer and the flow of reimbursement information from the manufacturer to the hospital or distributor.

  • Speakers:
        Cindy Kilgore, AVP Materials Management, Inova Health System
        Mark Vare, RPh, RAC, Consultant, Stericycle Pharmaceutical Services
        Claude Grant, Senior Vice President, Quality and Regulatory Affairs, Cardinal Health

  • Panelists:
        Michael J. Verdi Senior Recall Coordinator, CDRH Recall Team, FDA

4:30 PM - 5:30 PM
Conclusion
Lydia Waters Thomas, Ph.D. - President and Chief Executive Officer, Mitretek SystemsNext Steps Discussion

Closing Remarks

  • Lydia Waters Thomas, Ph.D. - President and Chief Executive Officer, Mitretek Systems

5:30 PM- 7:30 PM Dinner Buffet

Open bar and buffet dinner in the Omni Hotel's Hampton Room.

Hampton Room
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